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(These terms and conditions apply to both supply only – and supply and installation where applicable)

LLP Warranties carry over to the LTD Company, providing you are within Warranty.



Supply and Install – 10% deposit – 70% at start of work – 20% balance on completion. Supply only orders – 50% Deposit. Balance paid upon the delivery of goods. No charge is made for using Credit/Debit Cards. (American Express is not accepted).


Your Quotation:

Please ensure your final quotation is checked thoroughly as this forms the basis of our contract, and is the detailed specification to which both

labour and supply products are undertaken. We require the Customer Contract & a signed Copy of the Terms & Conditions signed prior to work commencement.



Free of charge within 20 miles of Basingstoke, to the ground floor area only. All delivery times are approximate and subject to manufacturers lead times. We will not be held responsible for items delayed by manufacturers/suppliers, but will endeavour to resolve problems as quickly as possible.



4 year labour warranty. 2 year material warranty. Tiled wet room floors 24 months. Manufacturer’s guarantee also applies. All guarantees are subject to the adherence of aftercare guidelines provided by manufacturers. Clamins due to neglect or misuse or products will not be warranted. Invoices & manufacturers paperwork will be need to be kept, and where necessary products registered with the manufacturers to receive the guarantee.


Re Fitting Existing Products:

A1 Bathrooms  cannot guarantee existing products, nor guarantee the refitting of these items. If any items are damaged upon removal, we will not be held responsible, unless we have been negligent. Please discuss this with your salesperson/surveyor prior to job commencing.



Tiles not chosen from A1 Bathrooms are the customer’s responsibility to ensure timely delivery, quantities and quality – Unless otherwise stated our Labour is based on Ceramic tiling – Stone, porcelain & marble tiling are subject to additional labour cost and increased job duration.



Goods to be returned will only be accepted provided that they are still in their ‘unopened’ original packaging and within 7 days of delivery, and are subject to 20% restocking charge. Damaged and faulty items are exempt. Tiles supplied on a supply only basis are also subject to a 20% restocking charge.


Shower Pumps:

Please ensure all items are checked upon delivery. Please note that should any adaptation/increase be required to existing cold or hot water storage, this will be pointed out during our technical site survey. We cannot guarantee existing shower pumps.


Tap Pressures:

Please note that many tap manufacturers require minimum 1bar pressure making them unsuitable for gravity domestic water systems, therefore flow rates maybe inferior to your existing taps. Booster pumps and high pressure systems can be discussed with your salesperson.



Our quotations exclude decorating unless specified. If plastering is being undertaken, the walls will be left ready for decorator. We will happily arrange for a quote for to be carried out by our recommended decorators.



Unless quoted for, the following are NOT included: removing wallpaper, decorating, & re-fitting carpets.


Installation Dates:

An installation date will be supplied once a deposit is paid.  This is an estimated date, which due to circumstances beyond our control, may be subject to slight change.  Every effort will be made to adhere to the date supplied and to provide as much notice as possible where dates change.


Supply and Install Final Specification:

To ensure all products are available prior to installation, decisions on specification and room layout need to be confirmed 4-6 weeks prior to installation. A1 Bathrooms will only guarantee products supplied by A1 Bathrooms or recommended others.



As a guide, an average size fully fitted Bathroom or Kitchen takes approx 8 to 10 working days, depending upon your specification. Due to curcumstances beyond our control, this time may need to be extended.



Supply and Install orders require a minimum 4 week notice period for cancellations, and maybe subject to a 10% administration charge. Orders cancelled with less than 4 weeks’ notice are subject to a minimum 15% administration charge.



We would appreciate if an advertising board (Approximately 24 inches square) could be erected at the start of work. If this is not acceptable, please advise your fitter.


CAD Designs:

All drawings are for illustrative purposes only, and form no part of any contract CAD Designs – For Supply Only orders, your design & quotation needs to be checked by your installer, whom we are happy to discuss the configuration with. We accept no responsibility for items not being suitable for your installation.



Quotations remain firm for a period of 28 days. Any changes in the VAT rate will be reflected on all orders. Supply & Install quotations are subject to technical surveys, and extras may apply due to customer changes/ unforeseen circumstances before or during installation.



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